Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and protect the personal information of our donors and visitors who access or interact with our website.

We are committed to maintaining the trust and confidence of our supporters and ensuring your personal information is handled securely and respectfully.

2. Information We Collect

We may collect the following types of data when you interact with our website or make a donation:

a) Information We Collect

  • Full Name
  • Email Address
  • Phone Number
  • Country
  • Billing Address (if required for processing)

b) Donation Information

  • Donation amount
  • Frequency (One-time / Recurring)
  • Payment method (we do not store full credit/debit card numbers)

c) Technical Data

  • IP address
  • Device type and browser
  • Pages visited and time spent
  • Referrer URL

This data helps us improve the website and ensure a smooth donation experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To issue donation receipts
  • To send thank-you emails and impact reports
  • To respond to your queries
  • To improve the performance and security of our website
  • To comply with legal and financial regulations

4. How We Protect Your Information

We implement strict security practices including:

  • SSL encryption on all transactions
  • Secure, PCI-compliant payment gateways (e.g. Stripe, PayPal)
  • Limited access to donor data
  • Regular website monitoring and malware scanning
  • Never storing sensitive payment details like full card numbers or CVV

5. Sharing of Data

We do not sell, trade, or rent your personal data to any third parties.

Your data may only be shared with:

  • Payment processing providers (e.g., Stripe, PayPal)
  • Legal authorities if required by law
  • Our internal team for donor support and reporting
  • Trusted NGOs or aid partners only if needed to issue tax receipts or coordinate assistance

All partners are required to comply with privacy and data protection standards.

6. Email Communication

You may receive email communication from us including:

  • Donation confirmations
  • Monthly impact updates
  • Special appeals or emergency fundraisers
  • Volunteer or campaign opportunities

You can unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

7. Cookies and Tracking Technologies

Our website uses cookies to:

  • Keep track of your session
  • Understand visitor behavior and traffic patterns
  • Improve user experience

You can manage your cookie preferences via your browser settings. Disabling cookies may limit some website functionality.

8. Data Retention

We retain your data only as long as necessary to:

  • Request access to your data
  • Correct or update your personal details
  • Request deletion of your data
  • Withdraw consent from marketing communication
  • File a complaint with a data protection authority (if applicable in your region)

To make any such request, contact us at:

  • Support@helptofeed.com

10. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13. If we discover that a child under 13 has provided us with personal data, we will delete it immediately.

11. Updates to This Privacy Policy

We may revise this Privacy Policy at any time. When we do, the updated date will be shown at the top of the page.

Major changes will be communicated via email or website announcements if necessary.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

  • Support@helptofeed.com
  • Third-party service disruptions
  • 1500 N GRANT ST STE C 17320 Denver CO 80203 US
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